Privacy Policy
1. Introduction
Welcome to RetinaPix Camera Store ("we", "our", "us"). RetinaPix LLP is dedicated to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, retinapix.com. By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.
2. Information We Collect
We collect various types of information in connection with the services we provide:
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Personal Data: This includes, but is not limited to, your name, email address, phone number, shipping address, and billing information, which you provide when you create an account, place an order, or contact us.
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Sensitive Data: Payment details, including credit/debit card information, are collected securely during transactions. This information is processed by our payment processor and is not stored on our servers.
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Technical Data: Automatically collected data includes your IP address, browser type, operating system, referring URLs, and access times. This helps us understand how you interact with our site and improve our services.
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Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website. These technologies help us analyze site usage, manage our advertising, and personalize your experience.
3. How We Use Your Information
We utilize the collected information for various purposes:
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Order Processing and Fulfillment: To process and fulfill your orders, including sending order confirmations, invoices, shipment tracking, and updates.
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Customer Support: To provide you with customer support and respond to your inquiries. This includes using your email or phone number to address issues or answer questions.
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Improvement of Services: To understand how our services are used and to improve our website, products, and services. We analyze data to develop new features and enhance existing ones.
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Marketing and Promotions: To send you promotional materials, newsletters, and other information that may be of interest to you, with your consent. We may use your purchase history and browsing behavior to tailor marketing content.
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Personalization: To personalize your experience on our website by displaying content and products tailored to your interests based on your previous activities.
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Compliance and Protection: To comply with legal obligations, enforce our terms and conditions, and protect our rights, property, or safety and that of our users and others.
4. Sharing Your Information
We may share your information under the following circumstances:
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Service Providers: We employ third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, and marketing partners. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
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Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Data Security
We take the security of your data seriously and use various measures to protect it:
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Encryption: We use SSL/TLS encryption to protect data transmitted to and from our website.
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Secure Storage: Personal data is stored on secure servers with restricted access.
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Access Controls: Access to personal data is limited to employees and contractors who need it to perform their job duties and are bound by confidentiality obligations.
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Regular Audits: We conduct regular security audits to identify and address vulnerabilities.
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your personal data.
6. Your Rights
You have the following rights regarding your personal data:
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Access and Update: You have the right to access and update your personal information at any time through your account settings. If you need assistance, you can contact us at info@retinapix.com.
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Delete: You may request the deletion of your personal data, subject to our need to retain certain information for legal or administrative purposes. To request deletion, contact us at info@retinapix.com.
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Withdraw Consent: You can withdraw your consent to our processing of your personal data at any time by contacting us at info@retinapix.com. Withdrawing consent may affect your ability to use some services.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance User Experience: Cookies help us remember your preferences and personalize your experience on our site.
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Analyze Usage: We use cookies to collect information about how visitors use our site, which helps us improve its performance and user experience.
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Marketing and Advertising: Cookies enable us to deliver personalized ads based on your browsing behavior. We may also use third-party services to track and analyze usage data for advertising purposes.
You can manage your cookie preferences through your browser settings. Detailed information about our use of cookies is available in our Cookie Policy.
8. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly. If you believe that we might have any information from or about a child under 16, please contact us at info@retinapix.com.
9. International Data Transfers
Your information may be transferred to, and maintained on, servers located outside of your state, province, or country, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy. By using our services, you agree to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any changes by updating the effective date at the top of this page and, if the changes are significant, by providing a more prominent notice (e.g., a notice on our homepage or via email notification). Your continued use of our services after any changes to this Privacy Policy will constitute your acknowledgment and acceptance of the changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@retinapix.com
Address: RetinaPix LLP, B-10, Hauz Khas, Ground Floor, New Delhi - 110016, India
