RetinaPix Store

FREQUENTLY ASKED QUESTIONS

Basic Information

WHAT SORT OF PRODUCTS ARE OFFERED IN THE RETINAPIX STORE?
The best online retailer for cameras and electronics in India is RetinaPix, where you can find a wide selection of the newest cameras and accessories. In order to eliminate the need for you to shop elsewhere, we work hard to make our platform the only location where you can find the best-in-class products from the finest brands all under one roof. At the RetinaPix store, you can find everything with the best offers accessible every day, whether you want to purchase the newest cameras or their accessories.
HOW TO SIGNUP FOR AN ACCOUNT ON RETINAPIX STORE?
Visit our user registration page to get started, and sign up for a free RetinaPix Store account. For the purpose of creating an account, you must provide your First Name, Last Name, Email, and Password.
HOW TO LOG IN TO MY ACCOUNT ON RETINAPIX STORE?
You can visit our user login page and choose to enter your registered email address and password to log in to your account, or if you're new, you can establish an account by clicking the My Account icon and selecting Sign In.
HOW CAN I VIEW OR CHANGE MY ACCOUNT INFORMATION?
You must first Login/Sign In to your account in order to access or modify your account details. After doing so, you will be taken to your account dashboard. You may access your most recent orders, and modify your shipping and billing information, addresses, and account information from your account dashboard.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Paytm Payment Gateway is our trusted partner since it is 100% secure and effective. It permits our business to process a transaction using payment methods including net banking, a debit or credit card, money wallets, and UPI. We accept payments made with American Express, Diners, Diners Club, EMI (Credit Card, Debit Card & Cardless), Corporate (Business) Credit Cards, Prepaid Cards, Net-Banking, UPI, Wallets, or International Cards.
IS BUYING ONLINE SAFE?
Yes, Its 100% Safe and Secure to buy online from RetinaPix Store since we use Paytm Payment Gateway services which ensure security, and comply to all safety regulations. It has an SSL certificate that ensures users' money is secure. It uses encryption to ensure robust end-to-end data security, which keeps it secure from possible cyber threats.

Orders and Returns

HOW DO I PLACE AN ORDER?
It only takes a few clicks to make an online purchase from RetinaPix Store. Simply do a search for the items you want to buy and add them to your shopping cart. Otherwise, you can choose to "Buy Now" to make a direct purchase without first adding it to your cart. To successfully place your order, just enter your basic information, including your billing or shipping address, phone number, delivery method, and payment option.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You may easily check out your products at RetinaPix as a guest user. However, we provide a variety of discounts and promotions to our subscribers and registered clients. Therefore, we advise you to register for an account before placing an order on the RetinaPix Store if you want to take advantage of the finest discounts, deals, and offers.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
If you have any questions or concerns, please don't hesitate to get in touch with us at any time by visiting our contact page, filling out the contact form, or just chatting with us on WhatsApp. Please give us at least 24 hours to respond to your inquiry due to the enormous volume of inquiries we receive each day.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Visit our Contact page and submit a request through our contact form within 24 hours of placing the order to cancel or modify it. Once completed, please wait for our confirmation by email or WhatsApp. You may also message us on WhatsApp to let us know. Please remember to include your Order ID.
HOW DO I TRACK MY ORDER?
We've made it very easy for you to track your orders. Just click the "Shipment Tracking" link, which is also available in the footer of our website, and enter your AWB tracking number or Order ID to get started. If you can't find your order details, check the email or SMS we provided you after we confirmed your order.
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