Frequently Asked Questions

RetinaPix is a 100% online ecommerce platform. To place an order, simply browse our website, add your desired photography or videography gear to the cart, and complete the checkout process online. This ensures real-time inventory reservation and immediate order processing.

RetinaPix.com is an online store for photography, videography cameras and creator accessories in India. Our collection includes Mirrorless Cameras, Action Cameras, Instant Cameras, Camera Lenses, Tripods, Gimbals, Camera Bags, Lighting Equipment, Memory Cards, Wireless Microphones and other photography and creator accessories.

To maintain a streamlined operation and ensure faster fulfillment for all our customers, RetinaPix.com operates strictly as an online-first platform. We do not entertain walk-in purchases or window shopping. All orders must be placed through our website.

Managing thousands of professional camera bodies, lenses, and accessories requires absolute inventory accuracy. Our automated online system ensures that the moment you place an order, the item is instantly reserved for you. This prevents double-booking, eliminates stock confusion, and guarantees a highly organized customer experience.

We do not process orders via phone calls, WhatsApp, or email to ensure complete security of your payment and shipping details. Please use our website checkout for a fast, secure, and error-free ordering experience.

While you can check out as a guest, creating a free RetinaPix account is highly recommended. It allows you to track your shipments easily, access your GST invoices anytime, and manage your orders in one organized dashboard.

You can create a free account by visiting our account registration page and signing up using your email address or Google account. Registered users can track orders, save addresses, and access faster checkout.

Once logged in, you can access your account dashboard to manage your personal information, shipping addresses, billing details, and recent orders.

Yes. RetinaPix LLP is a registered business in India operating exclusively online through RetinaPix.com.

Business Details:

• LLPIN: AAT-0720
• GSTIN: 07ABBFR4680B1ZE
• Trademark Application Number: 4660987

RetinaPix operates as a 100% online business. We currently do not offer walk-in shopping or offline retail purchases. However, customers can choose Store Pickup during checkout to self pickup from the store for eligible prepaid orders after order confirmation.

Yes. We only sell genuine and brand-new products sourced through authorized importers, distributors, vendors, and verified supply channels. Eligible products include applicable manufacturer warranty and GST invoice.

All prices listed on RetinaPix.com are final and already heavily discounted to offer you the best possible value upfront. We believe in complete pricing transparency. This eliminates the need for tedious negotiations and ensures every customer gets our best price automatically.

No, our online prices remain exactly the same for all customers, whether you choose home delivery or store pickup. Calling our support team or visiting the pickup center will not result in extra discounts.

Our organized ecommerce model reduces the high overhead costs associated with traditional brick-and-mortar showrooms. We pass these operational savings directly to creators, studios, and professionals across India.

Yes, absolutely. We cater to many production houses, offline stores, business purchases and professional photographers and videographers. Simply enter your company name and GSTIN during the checkout process, and a valid B2B tax invoice will be generated for your order.

Yes, we support studios, production houses, and educational institutions with bulk requirements. Please place your orders directly through the website, or for exceptionally large custom equipment lists, contact our B2B team via email.

We support 100% secure online transactions through trusted Indian payment gateways, including Razorpay, Paytm, CCAvenue, and Zaakpay. You can pay using Credit Cards, Debit Cards, UPI, NetBanking, EMI on credit cards, Direct Bank Transfer (NEFT/RTGS/IMPS) and popular mobile wallets.

Yes, your digital payments security is our top priority. Our website and payment partners use industry-leading 256-bit encryption. RetinaPix.com does not store your sensitive card or banking details, ensuring a completely safe transaction environment.

Yes, COD is available for specific pincodes and eligible product price and categories. If your order qualifies, the COD option which is named as "Pay on Delivery" will be visible at checkout.

Yes. We understand that investing in professional gear is a significant commitment. We offer standard EMI options across all major credit cards. These options, along with the applicable interest rates and tenures, will be displayed dynamically by our payment gateway during the checkout process.

Do not panic. This is a common banking gateway timeout. If an order is not successfully generated on RetinaPix.com, the deducted amount is automatically refunded to your original payment method by your bank within 3 to 5 business days. Kindly contact us via our email.

Yes. Store Pickup is available only for prepaid confirmed orders.

Please note:

• Direct Walk-in visits and offline purchases are not available.
• Pickup instructions will be shared after order confirmation.
• Valid order confirmation and identity verification may be required during pickup.

Yes, we offer a highly organized Store Pickup option for confirmed online orders. You can select "Store Pickup" at checkout on our website to place your order before you visit our store. Please note that you cannot walk in without a prior online order.

No. To ensure inventory availability, all pickup orders must be placed and confirmed on the website first. We do not process walk-in, on-the-spot purchases.

If you prefer paying cash, you must still place the order online, select "Store Pickup," and make a partial advance payment through our secure online gateways. You can then pay the remaining balance in cash when you arrive to pick up your gear.

High-end cameras, Flag Ship, Exclusive products, specialty lenses, and creator accessories are in high demand. The partial advance payment guarantees that the exact serial number and unit are securely reserved and blocked specifically for you, preventing stockouts before you arrive.

Please wait until you receive a "Ready for Pickup" email, SMS or WhatsApp message from us. This ensures our warehouse team has retrieved, verified, and packed your equipment for a seamless, wait-free handover.

Yes. However, for security reasons, the person picking up the order must present a copy of the order confirmation email and a valid government-issued ID matching the authorized name.

We deliver pan-India. We have partnered with premium logistics providers like Bluedart and Delivery along with Logistics Aggregator like ShipRocket to ensure your high-value production gear reaches you safely, whether you are in a metro city or a remote location.

After placing your order, we take a minimum of 24 hours as handling time to sometimes procure and pack your item. Once shipped you will be provided with the tracking id automatically to your registered email. Delivery typically takes between 2 to 5 business days, depending on your pin code. Metro cities usually experience faster delivery times. An estimated delivery date will be shown at checkout.

Yes. The moment your gear leaves our facility, you will receive a tracking URL via email, allowing you to monitor your shipment's journey in real time.

Absolutely. We use multi-layered, premium protective packaging designed specifically for fragile optical and electronic equipment. All shipments are fully secured against in-transit loss or damage.

Yes, we only deal in 100% authentic, brand-new, and factory-sealed equipment. RetinaPix sources all gear directly from official brands or authorized national distributors and importers.

Yes, all cameras, lenses, and electronic equipment come with the standard manufacturer’s warranty. Your RetinaPix GST invoice serves as your valid proof of purchase for all warranty claims across India.

RetinaPix does not provide direct repair, servicing, or technical troubleshooting. For any manufacturing defects, repairs, spare parts, or technical issues, you must contact the official authorized service center of the respective brand.

Simply locate the nearest authorized brand service center online via our Service Center Directory, and take your equipment along with your RetinaPix tax invoice. The brand’s trained technicians will handle your warranty claim directly.

We retail complete camera bodies, lenses, and creator accessories. However, internal spare parts (like specific dials, replacement sensors, or motherboard components) must be sourced directly from the brand’s official service centers.

We offer replacements strictly in the case of "Dead on Arrival" (DOA) manufacturing defects or damage during transit, reported within the specified window mentioned on the product page. You must provide proof via an uncut unboxing video of the package. The video should clearly display the product and its attached shipping label; otherwise, the claim may be rejected.

No. To ensure that every customer receives 100% brand-new, untouched, and factory-sealed gear, we do not accept returns for buyer's remorse or incompatibility. We highly encourage reading the specifications carefully before checking out.

An uncut, unedited unboxing video serves as transparent proof of the product's condition upon arrival. This helps us immediately validate your claim and process resolutions rapidly with our courier partners and warehouse.

You can cancel your order directly by sending us an email with your order id before the item has been dispatched in that case cancellation fee will be applicable. Once an order is shipped, it cannot be canceled.

If you cancel an order before it is shipped, a nominal cancellation fee (typically 2% to 3%) will be deducted from your refund. This strictly covers the non-refundable processing charges levied by our payment gateway partners for the transaction.

If you cancel a prepaid order before dispatch, the refund is instantly initiated from our end. It typically takes 5 to 7 business days for the amount to reflect in your original payment method, depending on your bank.

Currently, RetinaPix does not deal in drones, drone accessories, or aerial cinematography equipment.

No. We cater to professionals who demand peak reliability. RetinaPix exclusively sells 100% brand-new, factory-sealed equipment. We do not sell used, open-box, or refurbished gear under any circumstances.

We do not offer exchange offers, trade-ins, or buyback programs.

Premium optics and niche creator gear often face global supply constraints. Simply click the "Notify Me" button on the product page, and our automated system will email you the moment fresh inventory arrives.

Yes! When brands officially announce new flagship gear in India, we open dedicated pre-booking slots on our website. Pre-ordering online ensures you are at the front of the queue for the first batch of deliveries.

Our support team operates from Monday to Saturday, 10:00 AM to 6:00 PM (IST). We are closed on Sundays and National Holidays.

We prioritize thorough and accurate resolutions. Please allow 24 to 48 working hours for our team to investigate your query and reply to your email with a comprehensive update.