Refund and Replacement Policy
Your Satisfaction Matters to Us!
1. Introduction
At RETINAPIX LLP, we are committed to providing high-quality cameras, photography, and electronics products sourced from authorized importers and distributors. To ensure customer satisfaction while protecting our business interests, we have established the following returns and replacement policy.
Refund Request:
If you wish to request a refund, please contact our customer service team within 24 hours of receiving your order.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
The time it takes for the refund to be credited to your bank account may vary depending on your bank's processing times.
Replacement Policy:
If you received a defective or damaged item, please contact us within 24-48 hours of receiving your order.
As proof, you need to record an uncut unboxing video of the received shipment that should contain the shipping label.
We will arrange for a replacement of the same item once we have received the defective or damaged item.
Shipping costs for returning defective or damaged items will be covered by RetinaPix.
2. Return Non Acceptance Scenario
Once an order is placed and payment is received by RETINAPIX LLP, it cannot be cancelled, returned, or refunded. This policy applies to all products sold by RETINAPIX LLP.
After placing the order, if the customer changes his/her mind to buy another product in exchange for the ordered product, it has to be a separate order and no refund will be initiated to the customer. The customer needs to either accept the product, leave it with us, or return the product.
After placing the order and payment is successful, if the customer picks up the product from the store, it cannot be returned or exchanged in any case.
2.2 Exception for Defective Products
Products found to be defective or malfunctioning within the warranty period should be addressed directly to the respective brand's authorized service center. RETINAPIX LLP is not liable for any defects or malfunctions of products once delivered or picked up by the customer.
3. Warranty and Service Center Protocol
3.1 Manufacturer’s Warranty
All products sold by RETINAPIX LLP are covered under the manufacturer's warranty. Customers are advised to read the warranty terms provided by the manufacturer at the time of purchase.
3.2 Contacting Service Centers
In case of any defects or malfunctions, customers should contact the authorized service centers of the product's brand. The service centers will handle repairs, replacements, or any other warranty services as per the manufacturer’s guidelines.
4. Product Condition and Originality
4.1 100% Original and New Condition
We ensure that all products delivered are 100% original and in new condition, sourced directly from authorized importers and distributors. We maintain stringent quality checks to minimize any issues arising from the customer’s end.
5. Liability and Damage
5.1 Customer Liability
RETINAPIX LLP is not liable for any loss or damage to the product once it is delivered or picked up by the customer. Customers are responsible for the care and maintenance of the product post-delivery.
5.2 Damage During Delivery
Any claims for missing items or items damaged in transit must be reported to us within two business days of receipt of the product.
6. Non-Returnable Items
6.1 Non-Returnable Categories
Opened software, ink cartridges, batteries, and personalized items cannot be returned or exchanged unless found to be defective.
6.2 Special Order Merchandise
Items indicated as non-returnable on our website or marked as special-order merchandise are also not eligible for return.
7. Exchanges and Replacements
7.1 Defective Items
If a product is found to be defective, it may be exchanged for the same model or a manufacturer’s equivalent model at the discretion of the authorized service center. The return shipping fees for verified defective items will be reimbursed by the service center.
7.2 Processing Exchanges
The time required to process an exchange for defective items will vary depending on the service center of the brand. RETINAPIX LLP cannot guarantee a specific timeframe for exchanges as it is subject to the policies and procedures of the respective service centers.
8. Refunds and Credits
8.1 Refund Policy
Refunds are not applicable under our strict no return policy. In cases where a refund is warranted by the authorized service center, it will be processed as per their terms and conditions.
8.2 Refund Timeline
The timeframe for processing refunds will vary depending on the service center of the brand. RETINAPIX LLP cannot guarantee a specific timeframe for refunds as it is subject to the policies and procedures of the respective service centers.
10. Amendments
10.1 Policy Changes
RETINAPIX LLP reserves the right to amend this policy at any time. Any changes will be communicated through our website and will apply to all orders placed after the policy has been updated.
