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Welcome to retinapix.com, an online shopping platform dedicated to providing high-quality cameras, photography products, studio lights, audio equipment, and multimedia products to customers across India. To enhance your shopping experience, we offer an in-store pickup service in New Delhi, allowing you to collect your orders conveniently.
Upon placing your order, you will receive an email confirmation detailing your order summary and the estimated preparation time.
After placing an order, please allow us at least 24-48 hours during business days to process and arrange your products from our suppliers. You will receive an email or WhatsApp notification with your pickup date and time once your order is ready.
Once your order is ready for pickup, you will receive a notification via email and WhatsApp with the scheduled pickup time.
Pickup is available Monday to Saturday, from 5 PM to 7 PM. Arriving outside these hours may result in delays.
Pickup location details, including address and any necessary instructions, will be provided in the confirmation email.
Pickups are available Monday to Saturday, between 5 PM and 7 PM. Please ensure you collect your order within this time frame. Orders are held for a maximum of 7 days from the assigned pickup date.
Same-day pickup is subject to product availability and may not always be possible. Please contact customer service for urgent requests.
Customers arriving without a scheduled pickup or without placing an online order first may experience delays.
We encourage customers to place orders online before visiting our store to ensure product availability and expedite the pickup process. Direct visits without prior orders may not guarantee immediate product availability.
If you cannot collect your order within the specified 7-day period, please contact our customer service to make alternative arrangements. Orders not picked up within this period may be cancelled, and the deposit may be forfeited.
Customer Support:
By following this policy, we aim to provide a seamless and efficient in-store pickup experience for all our customers.
Note: This policy is subject to change at the discretion of RetinaPix LLP. Please review the policy periodically for updates.