In-Store Pickup Instructions
RetinaPix.com is an Online Camera Store that offers store pickup facility for nearby customers who wants to self pickup orders. For a smooth checkout experience, simply shop and pay for your order online at retinapix.com, then easily collect your product from our store at your convenience.
To keep expectations clear and your pickup smooth, we prioritise online orders over walk-in purchases.
Walk-in purchases depend on live stock. If an item sells out, you may need to return without it. Placing an online order reserves your unit.
We focus on genuine buyers and do not negotiate prices in-store. Our best prices are already on retinapix.com. Order online to proceed quickly.
Random visit times or holidays can mean limited staff. Online orders let us schedule and prepare your pickup so it is fast and smooth.
Popular items sell out fast. Order online to reserve yours for pickup.
Pay in full online. Or on select products, reserve with a partial payment and settle the balance at pickup.
Genuine, sealed brand products with verifiable serial numbers, GST invoice, and warranty support.
Walk-ins can face delays if stock or staff are not ready. Order online in advance so your pickup is prepared - no queues or waiting.
Visit retinapix.com and search your desired item for purchase.
On the product page, click Add to Cart or Buy Now to continue.
After adding products to your cart, click Proceed to Checkout and enter your billing details.
Choose full payment (UPI / cards / EMI / net banking) or, on select products, partial payment via UPI. Any balance can be paid in-store at pickup (cash or online).
Receive email/WhatsApp with your Order ID and pickup details.
Visit our store, show your order ID, collect your product along with invoice.
Read verified reviews from real customers on our Google Business profile.
See photos and reel testimonials of our happy customers and recent purchases.
On request, if available we can show a live product and serial number check before you place an order.
We issue GST invoices and products carry brand warranty. Serial numbers can be verified with the brand.
RetinaPix.com - Hauz Khas, New Delhi (Pickup Facility)
Orders placed before 12:30 PM are typically ready the same day, subject to stock availability. You'll receive a WhatsApp confirmation when items are ready for pickup.
Have a question? We'll reply on WhatsApp, but orders must be placed online.
Yes – But we prefer you place an online order on retinapix.com for Store Pickup—it secures live-stock, locks pricing, and speeds handover. For many items you can reserve with a partial payment at checkout and pay the balance in-store (UPI/cards/net banking, EMI’s or cash). Walk-ins are subject to live availability.
After placing a Store Pickup order on RetinaPix.com, you’ll receive an order confirmation by email or WhatsApp message. We will inform you via WhatsApp message or call on your registered mobile number once your order is ready for pickup. Please plan your visit accordingly for a smooth pickup experience.
Often yes—same-day pickup is possible for in-stock items during pickup hours. Orders placed before 12:30 PM are typically ready the same day, subject to stock availability. Check the product availability status on the product page. After placing your order you'll receive a WhatsApp confirmation when items are ready for pickup.
Our pricing is transparent—therefore we do not entertain bargaining or additional discounts on already placed Store Pickup orders at the counter. Our website already shows the best available price. You can reserve your items with Store Pickup — Partial Payment at checkout. Your total price locks at checkout, so no extra discount applies later. At pickup, pay the exact remaining balance shown on your order. You may cancel, but the partial payment is non-refundable.
Yes. You can authorize someone else to collect. Our executive at the counter will call you on your registered mobile number to confirm handover at the time of pickup. You can also reply to your order confirmation/WhatsApp with their full name and phone before they visit. They must carry the order confirmation email. For high-value orders we may verify via call/OTP. Corporate pickups may require company ID and a brief authorization email.
We don’t offer in-store demos or open sealed boxes before purchase. All products are sold factory-sealed. Once you place a confirmed online order for Store Pickup, our executive can unbox the product, assist with basic setup, and walk you through key features.
If a product shows Out of Stock, tap Request Stock Alert and submit your details (include your WhatsApp number). We’ll notify you on email/WhatsApp as soon as it’s back. Then revisit RetinaPix.com to place your order online for Store Pickup or delivery.
If a product is marked Discontinued, the brand has stopped production—no more stock will arrive in future. Please choose an alternative or the latest version available on RetinaPix.com.
Yes—if the item is in stock at our pickup store counter, you can walk in and pay the full amount in cash. For a guaranteed hold, place an online Store Pickup order with Partial Payment and pay the balance in cash at pickup. UPI/cards also accepted. No additional discount or bargaining on cash.
Space is limited at our pickup counter. Please come alone or with one accompanying person. For high-value handovers, we may allow only the customer (or one authorized pickup person). If you need extra help or plan to bring more people, WhatsApp us in advance.
Yes. At pickup we can generate a secure payment link for credit/debit cards. Card payments may carry a convenience fee over the order total. If you reserved via Store Pickup — Partial Payment, that amount will be adjusted, and we’ll issue a link for the remaining balance (convenience fee may still apply).